At Caelis LLC, we want customers to have a clear understanding of our return, exchange, and refund procedures. This Refund & Return Policy explains the conditions and process for returning eligible products purchased through our website.

1. Return Period

We accept eligible returns requested within 30 days of the date the order is delivered.

To qualify for a return, the product must generally be:

  • Unused and in its original condition;
  • Clean and free from damage, stains, odors, or signs of use;
  • Returned with its original packaging, tags, and accessories, where applicable;
  • Accompanied by the order information or proof of purchase.

Products that have been used, washed, damaged, altered, or otherwise affected in a way that prevents resale may not be eligible for return.

2. Return Conditions

Before sending any product back, customers must contact us to request a return.

Please do not send a return to the address listed below without first contacting our customer service team and receiving return instructions.

Returns that do not meet the applicable eligibility requirements may be refused or may be subject to a reduced refund where permitted by applicable law.

3. Return Process

To request a return, please contact us at [email protected] and provide:

  • Your name;
  • Order number;
  • Product name;
  • Reason for the return;
  • Photos of the product, if the item is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions if the product is eligible.

Please package the product securely to help prevent damage during return shipping.

4. Return Address

Eligible returns should be sent to:

Caelis LLC
10171A Indian Summer Dr Apt A
Rancho Cucamonga, CA 91730
United States

Customers should obtain and retain proof of shipment until the return has been received and processed.

5. Return Shipping Costs

If the return is due to a quality issue, manufacturing defect, damaged product, or incorrect item sent by us, Caelis LLC will cover the reasonable return shipping cost, subject to prior approval.

For returns due to personal preference, incorrect selection, change of mind, or other non-quality reasons, the customer is generally responsible for the return shipping cost.

We recommend using a trackable shipping service when returning an item.

6. Exchanges

We may accept exchanges for eligible products within 30 days of delivery, subject to product availability.

To qualify for an exchange, the returned product must generally be unused, in its original condition, and meet the same return requirements described in this policy.

If the requested replacement product is unavailable, we may offer a refund or another available resolution.

Customers should contact us before sending an item back for exchange so that we can confirm eligibility and provide the appropriate instructions.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue when appropriate.

After reviewing the information, we may provide a replacement, exchange, refund, or other appropriate resolution depending on the circumstances.

For confirmed quality issues, Caelis LLC will cover the reasonable return shipping cost when a return is required.

8. Refund Processing

Once an approved return has been received and inspected, we will generally process the applicable refund within 3–5 business days.

Approved refunds will normally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

9. Non-Refundable Situations

A return may not be accepted when a product:

  • Is returned after the applicable 30-day return period;
  • Has been used, washed, or altered;
  • Has stains, odors, or other signs of use;
  • Has been damaged after delivery due to improper handling or use;
  • Is missing original packaging or included components where they are required for the return;
  • Cannot reasonably be resold due to its condition.

These restrictions do not limit any rights that cannot legally be excluded under applicable law.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot be guaranteed once an order has entered processing or has been shipped. If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.