Caelis LLC provides shipping services within the United States. To ensure a consistent ordering and delivery process, our website currently accepts shipping addresses within the United States only.
1. Shipping Locations
We currently ship orders to addresses located within the United States.
At checkout, shipping is restricted to United States addresses only. Customers outside the United States will not be able to complete an order using an international shipping address.
We currently do not offer international shipping.
2. Order Processing Time
Orders are generally processed within 3–5 business days after payment has been successfully received.
Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.
Processing times may occasionally vary due to order volume, product availability, holidays, or other circumstances beyond our reasonable control.
3. Shipping and Delivery Time
After an order has been processed, estimated delivery within the United States is generally 5–10 business days.
Therefore, the estimated total time from order placement to delivery is approximately 8–15 business days, depending on the processing and delivery circumstances.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary based on the destination, carrier operations, weather, holidays, and other factors outside our control.
4. Shipping Carriers
Depending on the destination, package size, availability, and other shipping requirements, orders may be delivered through established U.S. shipping carriers, including:
- USPS
- UPS
- FedEx
The carrier used for an individual order may vary. When tracking information is available, it will be provided through the contact information associated with the order.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before submitting an order. Caelis LLC is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or been shipped.
6. Order Tracking
When tracking information is available, it may be sent to the email address associated with your order.
Once tracking information has been provided, you may use the carrier’s tracking system to monitor the shipment status.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
7. Delivery Delays
While we work to process and ship orders within the stated timeframes, delivery may occasionally be delayed due to circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, incorrect addresses, transportation issues, or other unforeseen events.
Such delays do not automatically qualify an order for cancellation or refund. If you experience a significant delivery issue, please contact our customer service team so that we can review the situation.
8. Lost, Damaged, or Incorrect Shipments
If your order arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact us as soon as possible.
For damaged items, we may request photographs of the product and packaging to help us investigate the issue.
For shipments that appear to be delayed or lost, we may work with the applicable carrier to investigate the shipment and determine the appropriate resolution.
9. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you submit your order.
Shipping costs may vary depending on the order, destination, package size, and other applicable factors.