1. What types of bedding products do you offer?
We offer a selection of bedding products for everyday home use. Product availability may vary, so please refer to the individual product page for current details, specifications, sizes, and available options.
2. How can I place an order?
You can browse our products, select the item and available options you prefer, add the product to your shopping cart, and complete the checkout process. Please make sure your shipping and billing information is accurate before submitting your order.
3. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and the payment services available at the time of purchase.
4. Is my purchase a subscription?
No. All purchases from Caelis LLC are one-time purchases. We do not offer subscription plans or recurring billing, and we do not automatically charge your payment method for future purchases.
5. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
6. How long does order processing take?
Orders are normally processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
Please refer to our Shipping Policy for the applicable processing and delivery information.
7. How can I track my order?
When tracking information is available, it may be provided to you through the contact information associated with your order. You can use the tracking information provided by the applicable carrier to check the status of your shipment.
8. What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, incorrect, or otherwise problematic item, please contact us as soon as possible. Include your order number and, when appropriate, photographs or other relevant information so that we can review the issue and determine the appropriate solution.
9. Can I return a product?
Eligible products may be returned in accordance with our Refund Policy. Please review the applicable return conditions and contact us before sending a product back.
10. Can I exchange a product?
Eligible products may be exchanged subject to product availability and the conditions described in our Refund Policy. Please contact us before returning an item for an exchange.
11. How long does it take to receive a refund?
Once an approved return has been received and reviewed, eligible refunds will be processed according to our Refund Policy. The time required for the refund to appear in your account may also depend on your payment provider or financial institution.
12. What information should I provide when contacting customer service?
For order-related questions, please provide your name, order number, email address, and a brief description of your request. Providing complete information can help us review your inquiry more efficiently.