Caelis LLC (“Caelis LLC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our online store and services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website, place an order, contact us, or otherwise interact with our services. This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction information
  • Information you provide when contacting customer service
  • Other information you voluntarily submit through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages viewed, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments and provide order-related services
  • Communicate with you about your orders, inquiries, or requests
  • Provide customer support
  • Maintain and improve our website and services
  • Understand website usage and improve the shopping experience
  • Detect, prevent, and address fraud, security issues, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless otherwise permitted or required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. Payment providers may collect and process payment information, such as credit or debit card details, in accordance with their own privacy policies and security practices.

Caelis LLC generally does not directly store complete payment card information on its own systems.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve website performance.

Some cookies may be provided by third-party services used on our website. You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. How We Share Information

We may share personal information with service providers and other third parties when reasonably necessary to operate our business and provide services to you. These parties may include:

  • Payment processing providers
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Customer service and communication providers
  • Analytics and website performance providers
  • Professional advisers and service providers
  • Government authorities or other parties when required by applicable law

We do not sell your personal information for monetary consideration.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer service, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, or services. These third parties may have their own privacy policies and practices.

Caelis LLC is not responsible for the privacy practices of third-party websites or services that are not controlled by us. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete such information.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is collected or used
  • Opt out of certain communications or data practices where applicable

To make a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

11. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws. Depending on the circumstances and applicable legal requirements, these rights may include rights to access, correct, or delete certain personal information and to receive information about the categories of personal information collected and disclosed.

California residents may contact us to exercise applicable privacy rights. We will process verified requests in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, legal requirements, or other circumstances.

When we make changes, we will update the effective date at the beginning of this Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.